FREQUENTLY ASKED QUESTIONS
Customization
What customization options are available for PivotPro Series Folding Tables?
PivotPro Folding Tables aims to meet the design needs of your specific environment. If you would like a special leg frame color, or a different tabletop finish, there are many options available for an upcharge and extended lead-time. Please contact your Manufacturer Representative or Dealer for pricing and availability.
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Frames
PivotPro Folding Tables leg frames come standard with a black powder coat finish. Additional colors and finishes are also available as a “special” for an upcharge and extended lead-time. Please contact your Manufacturer Representative or Dealer for pricing and availability.
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Tabletop finishes and edge banding
​PivotPro Folding Tables tabletops come standard in 15 different HPL finishes from Formica with a banded vinyl edge. Additional Laminates or Wood Grain edges, or a COM for top and edge materials/finishes, are also available as a "special" for an upcharge and extended lead time. Please contact your Manufacturer Representative or Dealer for pricing and availability.
Features and Functionality
Are the inside casters sustainable for use?
Absolutely. With well over 20,000 tables sold since 2019, there have been less than five (5) claims filed proving the PivotPro caster design to be of the highest quality and extremely durable.
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Is the four-legged folding version good for multi-use in comparison to other flip top tables?
Yes. The four-legged configuration increases functionality by allowing users to utilize all four sides of the table without being obstructed by the table’s frame.
Is it easy for one person to move the tables around?
Yes. The ergonomic design in which two of the legs contain recessed casters makes it an easy task for one person to move the tables into multiple configurations or into storage without assistance.
How do you stack the tables?
Thanks to the space-saving design, PivotPro Folding Tables take up only 3 3/16” of space each (using a 3/4" tabletop) when in their folded state. These can then be optionally stacked and secured vertically onto the PivotPro Cart with Locking Casters (sold separately). The cart can accommodate up to ten of the ¾" Square or Rectangular shaped tables, or nine of the 1 1/8” Square or Rectangular shaped tables. They can then be safely and easily rolled away to their new destination.
Is it easy to clear a room full of folding tables?
Yes. With PivotPro Folding Tables, the process of clearing a room is streamlined as one person can easily tilt, roll, and store. The tables then can be conveniently rolled into the next area of use, or into storage, using our PivotPro Cart with Locking Casters (sold separately).
Are the tables unsteady because of the casters in the one end?
Not at all- Thanks to the adjustable glides on the opposite set of table legs, you can rest assured that the table will be steady and well-balanced.
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How much assembly is needed once the tables arrive?
None. Each PivotPro Folding Table comes fully assembled. All you need to do is remove the packaging, and they are ready to use!
General Questions
How long is the warranty good for?
PivotPro Folding Tables have a ten (10) year limited warranty on the Frame and Tabletops. Please see additional information on the Terms & Conditions/Warranty page.
What are the lead times for the PivotPro Series Folding Tables?
For Standard Sizes, lead time is generally 5-6 weeks from acknowledgement of order placement and receipt of payment, to order shipment.
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What is the pricing for the PivotPro Series Folding Tables?
Though we include List Pricing information on the Pricing tab, please contact your Manufacturer Representative or Dealer for complete pricing and availability. If you are unsure of who that may be, please reach out to pivotables@nuvar.com, and our team will gladly connect you with our authorized representative in your area.
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How do I contact Customer Support for further assistance?
For any inquiries or assistance regarding your Pivotables product(s), please reach out to your Manufacturer Representative or Dealer. If you would like to be placed in contact with a Manufacturer’s Representative or Dealer, please fill out the “Contact Us” form at the bottom of the webpage, include a brief message with your needs, and our team will gladly connect you with your authorized representative. ​
Damages, Defects and Claims
If my order arrives damaged, how do I file a claim?
That’s a great question. While we package our products in a strong, sturdy fashion, we all know a lot can happen between when it leaves our docks and arrives at your facility. Should your product arrive damaged, we ask that you follow the instructions below to ensure success in filing the claim, receiving reimbursement, and providing replacement materials in a timely manner.
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Take pictures while the product is still on the trailer, as it comes off, and as you open and inspect the product. •Note on the BOL (Bill of Lading) – PRODUCT RECEIVED DAMAGED and have your receiving person and the driver sign under the note.
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Reach out to your dealer to alert them of the issue with the shipment and copy in our Customer Care team at pivotables@nuvar.com. Please include all photos, a copy of the BOL with note, Order number, delivery date, description of the damage and list of all items/quantities damaged and needing replacement.
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Please also include your name, order number, and the date the product was received as well as phone number and contact information so that we can reach out to you and discuss replacement for applicable items.
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Upon receipt of required information, and confirmation that damage was due to a carrier or manufacturer mishandling, replacement product(s) will be shipped to the customer or a refund process initiated at the sole discretion of Pivotables. If damage was due to carrier mishandling, upon receipt of reimbursement by the carrier, Pivotables will then issue a refund for the purchase price of the product if replacement product was not already provided at no cost to the customer.
Once we have that information, we can then proceed to file a claim on your behalf and work to get restitution from the freight carrier. Please send this information to your dealer and our Customer Care team within three (3) business days of receiving the product. The sooner we begin a claim the better our chances are of receiving a refund that we can pass along to you.
When will I receive a replacement of my damaged order?
Our goal is to provide you with replacement materials as quickly as possible. Once you reach out to our Customer Care team, they will work internally to get our team involved and the process started. Again, your ability to provide the items noted in the “How Do I File a Claim” FAQ will be critical in our ability to send you new product, ASAP.
Once the replacement order has been approved and entered, our Customer Care team will provide you with the confirmation number of the replacement order, expected ship date of the replacement order, and tracking information once it has shipped.
What do I do with the damaged product - can I send it back?
When our Customer Care team reaches back out with the replacement order, they will provide additional instructions with what to do with the damaged product. Please understand that freight claims can be a lengthy process at times, and they do have the right to request the material be shipped back to their facility. This may require you to hold on to the damaged product for a limited time. While we know this can be an inconvenience, we do appreciate your understanding and assistance during this process.
How do I send back damaged product? Do you have a return policy?
If the product is required to be sent back to our facility or the carrier’s facility, additional instructions will be provided at that time.
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